At Mountmandu, we value your trust and are committed to protecting your privacy. Whether you’re exploring our website or booking an adventure with us, we want you to feel secure knowing your personal information is in safe hands. This Privacy Policy explains what data we collect, why we collect it, and how we ensure it remains protected. By using our website, you agree to the terms outlined here.
What Information Do We Collect?
Personal Information:
When you interact with us—whether you’re booking a trip, subscribing to our newsletter, or reaching out with a question—we may ask for details like your name, email address, phone number, and billing information. This helps us manage bookings and communicate efficiently.
Payment Information:
When making a booking, you’ll need to provide payment details. We use trusted third-party payment processors to handle transactions, and we never store your card details on our servers.
Automatically Collected Information:
When you visit our site, we collect some information automatically, such as your IP address, the type of device you’re using, and your browsing activity. This helps us improve our website and make it more user-friendly.
Cookies and Tracking:
To enhance your browsing experience, we use cookies—small files stored on your device that help us remember your preferences and track how you use our site. You can control or block cookies through your browser settings at any time.
How We Use Your Information
To Serve You Better:
Your information helps us manage your bookings, keep you updated about your trip, and ensure smooth communication throughout the process. It allows us to offer personalized services that fit your preferences.
Customization and Experience:
We use your data to tailor your experience on our website. By understanding your preferences, we aim to make your interactions with Mountmandu more relevant and engaging.
Communication:
If you’ve opted in, we may occasionally send you emails about new trips, special offers, or travel tips. Not interested? No problem—you can easily unsubscribe anytime.
Legal and Safety:
In certain cases, we may need to use or share your information to comply with the law or to protect the rights and safety of Mountmandu, our customers, or others.
Who Do We Share Your Information With?
Trusted Service Providers:
We work with reliable third parties—such as payment processors and booking platforms—to help run our business. These partners handle your information securely and only use it for the services they provide on our behalf.
Legal Obligations:
If required by law, we may disclose your information in response to legal requests, court orders, or regulatory processes.
Business Changes:
If Mountmandu undergoes any changes, such as a merger or sale, your information may be transferred as part of that process. We’ll let you know if that happens and give you the option to manage your data accordingly.
How Do We Protect Your Data?
We take data security seriously and use industry-standard measures to keep your information safe from unauthorized access, misuse, or loss. While we do our best to protect your data, it’s important to remember that no method of online transmission is 100% secure.
Your Rights and Choices
Access and Control: You have the right to view, modify, or amend the personal details we hold on record for you. If you need help managing your information, feel free to reach out.
Unsubscribing from Emails:
If you no longer want to receive our newsletters or promotional emails, you can easily unsubscribe by following the link in the email or by contacting us directly. You’ll still receive important updates related to your bookings.
Managing Cookies:
You’re in control of your cookies. Most browsers allow you to adjust cookie settings or block them entirely. Keep in mind that some features on our website may not work as smoothly without cookies.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We encourage you to review it occasionally to stay informed about how we protect your data.